Mistake#2: Underestimating the true cost of HR

The cost of running payroll, time and attendance and HR administration processes is drastically underestimated. In fact, a 2012 PwC total cost of ownership study found that only 37% of the payroll and HR administration cost is visible with the remaining 63% being hidden away. As a result, the true cost of running payroll and other HR services is not known. One reason why some costs are hidden is that HR processes are often “owned” partly by HR and partly by finance, IT, or other functions.