Most organisations highly value their HR function, and rightly so. Their knowledge of employees and internal procedures are second-to-none. The EY Global payroll survey (2013) finds that 28% of companies still rely solely on a complete in-house payroll delivery model,. When asked what they considered to be the main driver for their existing HR & payroll operating model however, the largest number stated that it was simply the way things had always been done. They had not had the time to re-assess whether BPO would provide a suitable alternative. As organisations compete in ever-changing marketplaces however, having the flexibility offered by BPO services could be of benefit.